Cancellation & Refund
Document version: public-1.0
This document describes the current public platform terms and privacy notice.
Paid platform subscription collection is not active yet, so there is no paid SaaS subscription charge to process in the current release.
Platform account
A user may request account closure or end use of the platform through the approved support channel, subject to applicable retention, export, and deletion procedures.
Merchant customer policies
Each merchant must provide its own accurate customer-facing cancellation, refund, exchange, delivery, and fulfilment terms for its store. Those merchant policies are separate from this platform candidate.
Support and privacy contact
Use the approved support contact for account, privacy, export, correction, or deletion requests.
Contact is not configured yet.
Security contact
Report a suspected security or privacy incident through the configured security contact. Do not include passwords, payment credentials, or invitation tokens.
Contact is not configured yet.
These candidate platform terms do not replace each merchant's own customer-facing cancellation, refund, delivery, or product policies.